Send a request from the app
If you're signed in, the fastest way to reach us is the Support screen:
- Open the sidebar and select your name at the bottom.
- Choose Support. You can also find Help & Feedback in Settings under More.
- Choose Report a bug, Request a feature, or Ask a question.
- Fill in the Summary. If it helps, add a Target phrase (a word or phrase the problem is about) and Additional context.
- Select Submit request.
We typically respond within one business day, by email to the address on your account.
Ask TachlisAI to contact us for you
You can also ask in any chat, for example: "Please send this bug to the TachlisAI team." TachlisAI answers most how-to questions itself. When you clearly ask it to contact, report, or escalate something, it sends your request to our team and gives you a request ID. This works on WhatsApp too.
Email or contact form
- Email support@tachlisai.com.
- Use the contact form. You don't need to be signed in.
What to include
To help us solve the problem quickly, tell us:
- Where it happened (web, iPhone, Android, WhatsApp, or SMS) and on which screen.
- What you did, what you expected, and what happened instead.
- Your app version, if you can. Open the account menu and choose About TachlisAI.
Important: Never send us your password, a verification code, or a payment card number. TachlisAI support will never ask for them.